FAQ

What does Unearthed Sounds do with the data it collects on its site?
Unearthed Sounds takes the privacy of its customers very seriously, and we will treat your data with respect. We will only collect information in order to f...
Wed, 5 Sep, 2018 at 12:49 PM
What information is collected on the Unearthed Sounds site?
To place an order, we require your name, email address, delivery address, credit card number, card security code and expiry date. Once the payment has been ...
Wed, 5 Sep, 2018 at 12:51 PM
Does the Unearthed Sounds site use Cookies?
As you browse the UnearthedSounds.co.uk website, advertising cookies MAY be placed on your computer so that we can understand what you are interested in. 
Wed, 5 Sep, 2018 at 12:53 PM
How secure are my transactions on the Unearthed Sounds site?
The website is secured with an SSL Certificate, so you can be sure that your activity cannot be tracked by unauthorised third-parties. All activities on the...
Wed, 5 Sep, 2018 at 12:54 PM
My order hasn’t arrived, I placed it less than a week ago, what do I do now? (Outside of the UK)
Although our packages normally take between 3-5 working days to reach European/ROW destinations, this can occasionally be a little longer due to postal dela...
Thu, 6 Sep, 2018 at 8:52 AM
My order hasn’t arrived with me within 3 weeks (Outside of the UK)
Although our packages normally take between 3-5 working days to reach European/ROW destinations, this can occasionally be a little longer due to postal dela...
Thu, 6 Sep, 2018 at 8:53 AM
My order hasn’t arrived with me within 1 week, what should I do? (UK)
Packages sent to UK destinations will usually arrive within 24-48 hours so we’d normally expect this to have arrived with you by now. Could we ask you to ch...
Thu, 6 Sep, 2018 at 8:56 AM
I placed an order but it’s still showing as unfulfilled?
It is likely that the item is still on pre-order. Please go back to the item listing and check the release date - we will be shipping your order out to you ...
Thu, 6 Sep, 2018 at 9:24 AM
Do I receive digital files with my purchase?
Unfortunately we don’t supply any digital files with physical purchases unless they are supplied as part of the product in the form of a download card or st...
Thu, 6 Sep, 2018 at 9:25 AM
Could you send me my tracking number?
Any orders where you’ve chosen a tracked service for the delivery will be updated in the order once the order has shipped. You can access your tracking numb...
Thu, 6 Sep, 2018 at 9:27 AM