FAQ

Why hasn’t my order been shipped?
All items in an order must be available before the package is shipped. If there are items on pre-order then the order will be held until all items can ship...
Wed, 12 Sep, 2018 at 2:40 PM
How long does shipping take?
Average delivery times for standard / tracked and signed shipping; United Kingdom – Between 1 to 2 days Europe – Between 3 to 4 days Rest of World – Betw...
Wed, 12 Sep, 2018 at 2:42 PM
Has my item been returned?
If your package is returned to us, we shall get in contact with you upon its arrival to confirm your address and process a redelivery.
Wed, 12 Sep, 2018 at 2:43 PM
How much must I spend to get free shipping?
All UK orders above £50 will be eligible for free shipping.
Wed, 12 Sep, 2018 at 2:44 PM
Can I order by telephone?
You can order by telephone, but preferably, all orders should be placed on the site. This is done to speed up delivery for the benefit of all our customers....
Mon, 17 Sep, 2018 at 11:11 AM
How do I know if an item is in stock?
Our web site is updated in real time to ensure that stock levels are as accurate as possible. If an item is out of stock then the ‘Buy’ Button is replaced w...
Mon, 17 Sep, 2018 at 11:16 AM
What happens if Unearthed Sounds can’t supply an item I’ve ordered?
If there is a particularly in-demand item and you have been unlucky enough to miss out on the purchase we will process a refund immediately for the item.
Mon, 17 Sep, 2018 at 11:18 AM
What forms of payment do you accept?
At the moment we accept Visa, Mastercard, BTC, Amex, Google Pay, Apple Pay and PayPal. We are always reviewing payment options, so you can expect to see mo...
Mon, 17 Sep, 2018 at 11:21 AM
How do I know you have received my order?
An immediate e-mail confirmation of each order is sent, stating the items ordered, order number and the total cost.
Mon, 17 Sep, 2018 at 11:23 AM
How long do you take to despatch an order?
All orders not including pre-orders that are received by 3pm are dispatched on the same day. Orders received after this time are dispatched within 24 hours....
Mon, 17 Sep, 2018 at 11:24 AM