FAQ

Can I place an order now for dispatch at a later date?
If you get in contact with us before placing your order, we can usually put your order on hold for you until it’s convenient for you to have the order dispa...
Mon, 17 Sep, 2018 at 11:25 AM
I am having problems using the shopping cart - what should I do?
If you’re struggling to use the shopping cart, please contact our customer service team and/or contact the Facebook page with your query.
Mon, 17 Sep, 2018 at 11:27 AM
Is ordering from the Unearthed Sounds site secure?
We employ industry standard data encryption to ensure safe and secure transactions on our site. (Your computer and our server agree to transpose whatever we...
Mon, 17 Sep, 2018 at 11:30 AM
Can you guarantee delivery on or by a particular date?
Specific delivery dates can only be guaranteed when using courier shipping option. Due to the nature of standard postal services, we are unable to guarantee...
Mon, 17 Sep, 2018 at 11:31 AM
An item I saw recently on the web site is no longer listed - can I still order it?
We do not support back orders, as the nature of the vinyl industry means that often re-stocks don’t often appear but please get in contact if there’s someth...
Mon, 17 Sep, 2018 at 11:33 AM
If a product is not listed, can you order it in for me?
We will do our best to find out if the product is still available from one of our suppliers and if so, we will order a copy in for you.
Mon, 17 Sep, 2018 at 11:35 AM
Do you sell second-hand products?
No, afraid not. Try Discogs!
Mon, 17 Sep, 2018 at 11:36 AM
Do you give discounts for large orders?
Our prices are as competitive as we can make them, so ALL our customers can benefit. Sometimes we will give out a discount code (on our birthday for example...
Mon, 17 Sep, 2018 at 11:37 AM
How long will my order take to arrive?
UK Standard Mail | 24-48hrs. EUR Standard Mail | 4-5 working days. ROW Standard Mail | 5-8 working days. EUR Recorded Mail  | 3-4 working days. ROW Reco...
Mon, 17 Sep, 2018 at 11:39 AM
Do you have a shop I can visit?
We do not have a customer facing shop at this time, although this may change in the future.
Mon, 17 Sep, 2018 at 11:41 AM