FAQ

Is it possible to collect my order from your offices, instead of having it mailed?
If you live locally and can message us at the time of placing the order so that we can put a hold on the order for you then you can come and pick up your or...
Mon, 17 Sep, 2018 at 11:42 AM
When will my card be charged?
Payments are processed immediately after completing your order.
Mon, 17 Sep, 2018 at 11:43 AM
How will the package be delivered?
We use strong, tri-fold cardboard mailers and stiffeners to send out your vinyl orders. On particularly large orders we will send out orders in a box and pr...
Mon, 17 Sep, 2018 at 11:44 AM
Will I receive an invoice with my order?
No, a delivery note will be included as standard in your order. If you require an invoice, please contact us and we can send one through to you.
Mon, 17 Sep, 2018 at 11:45 AM
Can you supply a pro-forma invoice before I order?
If this is something you require, please contact us in advance with the items you’d like to order and we can send through a pro-forma invoice to you.
Mon, 17 Sep, 2018 at 11:47 AM
I am ordering from outside the EU - will VAT be deducted from my order?
Our net prices are exclusive of VAT. VAT is calculated based on your location.
Mon, 17 Sep, 2018 at 11:48 AM
I am ordering from a company inside the EU - can you deduct VAT from my order?
Please contact us if this is the case as we would need to process a B2B order for you.
Mon, 17 Sep, 2018 at 12:36 PM
Can you supply wholesale orders to shops and distributors?
Yes, please contact albert@unearthedsounds.co.uk for any wholesale orders.
Mon, 17 Sep, 2018 at 12:37 PM
Can I add items to an order I have already placed?
Yes, you can log into your customer account and make changes to your order.
Mon, 17 Sep, 2018 at 12:38 PM
What if my card payment is not authorised?
If your payment is declined, and you’re sure you have the funds in your account, please contact your card issuer.
Mon, 17 Sep, 2018 at 12:39 PM