FAQ

What if my order is lost in transit?
In the unlikely event that your order is lost in the post, we will strive to help track down your package for you and also help to set up a re-delivery if y...
Mon, 17 Sep, 2018 at 12:41 PM
What if my order is damaged in transit?
Please get in contact and we’ll do our best to rectify the situation for you. It is helpful to include photographs of any damage.
Mon, 17 Sep, 2018 at 12:42 PM
If I order from outside the UK, will I pay customs charges?
There is a chance that you will have to pay customs charges on larger orders. We always try to keep our declared value on customs notices as low as possible...
Mon, 17 Sep, 2018 at 12:43 PM
What if I receive a faulty product?
If you receive a faulty product from us, we’d ask you to record a video/send a photo of the problem and we’ll do our best to rectify the situation.
Mon, 17 Sep, 2018 at 12:44 PM
What if I do not like the products I have ordered? Can I return them?
All products are listed with images and sound clips which will aid you in making and informed purchase decision. We will not replace/refund any purchases li...
Fri, 14 Dec, 2018 at 12:14 PM
I am ordering from outside the UK and have received only part of my order - why is this?
If you’re missing any items from your order, please get in contact with us, supplying both your order number and delivery address and we will look into this...
Mon, 17 Sep, 2018 at 12:47 PM
The Unearthed Sounds site is unavailable, what can I do?
Unearthed Sounds is available 99.8% of the time. You can check its availability here. https://uptime.com/shopify.com
Mon, 17 Sep, 2018 at 2:17 PM
When will my pre-order be shipping?
Usually the product will have a release date listed on the product page. from time to time these dates will change based on supply from the record label or ...
Mon, 17 Sep, 2018 at 2:27 PM
Why can i only see tracked shipping options?
Due to a lower delivery success rate in certain countries using the standard shipping method only the tracked and signed service is now available. This is d...
Mon, 17 Sep, 2018 at 2:28 PM
Why can i only see tracked shipping options?
Due to a lower delivery success rate in certain countries using the standard shipping method only the tracked and signed service is now available. This is d...
Mon, 17 Sep, 2018 at 2:28 PM