FAQ

How do I set up an account?
To set up an account we will require the following information from you:  Business / Shop name  Contact person Full address (Billing and Shipping if ...
Mon, 3 Sep, 2018 at 7:44 AM
I don't live in the UK, can I still open an account?
We will only accept overseas orders from Australia, United Kingdom, Canada and the USA.  This is to ensure that we are all protected from credit card fraud.
Mon, 3 Sep, 2018 at 8:29 AM
Can I return unsold goods?
We are unable accept returns due to our standard label agreement terms. Issues with faulty or damaged goods must be raised within seven days after delivery.
Mon, 3 Sep, 2018 at 8:30 AM
Is my data safe?
Data security is of utmost concern. We ensure all credit card details and personal information is safe. You must register as a customer by opening an accoun...
Mon, 3 Sep, 2018 at 8:31 AM
How are my Credit Card orders processed?
All your transactions are fulfilled on financial industry standard encrypted servers.
Mon, 3 Sep, 2018 at 8:33 AM
What payment methods are accepted with the Unearthed Sounds B2B framework?
We can accept credit cards, bank transfers and Transferwise (Preferred Method For Oversea’s Payments)
Mon, 3 Sep, 2018 at 8:35 AM
What are your shipping rates to the UK / Europe?
Our preferred courier for UK & European shipments is DPD. Here are the shipping rates for our most popular territories. Please contact us for rates to t...
Mon, 3 Sep, 2018 at 1:08 PM
How do I place an order on the B2B site?
To place an order on the B2B site, please select the titles and quantities you would like to order, then add to your cart. When you have completed your sel...
Tue, 4 Sep, 2018 at 6:05 AM
How does the B2B site handle Pre-Orders?
Pre-sale of distributed titles starts approximately 3 weeks before the release date. Pre-Orders can be placed in the same manner as regular stock titles. ...
Tue, 4 Sep, 2018 at 6:06 AM